AI agent use case
Watch for stalled work and missing inputs, and raise them to the owner
A monitoring role watches your workflows for stalled items, missing inputs and process exceptions, then raises them to the person accountable rather than letting them age quietly.
What this fixes
The operating problem
- Work stalls silently and is only noticed when someone complains.
- Missing inputs surface at the deadline instead of at the start.
- Escalation depends on whoever happens to look.
Capabilities
What the role does
Capabilities are configured per engagement. What this role is permitted to do in your operation is documented during architecture and approved before deployment.
Ageing and stall detection
Track how long items sit at each stage against the thresholds you define.
Missing input alerts
Identify records missing a required document, approval or field before they block a stage.
Owner escalation
Raise the item to its named owner, then up the escalation path you defined.
Pattern reporting
Report where work repeatedly stalls so the process itself can be corrected.
Inputs and outputs
What it works from, what it produces
Works from
- Workflow and stage data
- Ageing thresholds and escalation paths
- Ownership assignments
Produces
- Exception and stall alerts
- An escalation trail
- A recurring pattern report
Human checkpoints
Where a person stays in control
- 01
Thresholds and escalation paths are defined by your team.
- 02
Alerts go to people; the role does not reassign work on its own unless you configure it to.
- 03
All escalations are recorded.
Questions
Common questions
Will this create alert noise?
Thresholds are tuned with your team and reviewed after go-live. The aim is escalation that people act on, not a constant feed.
Can it fix the stall itself?
Only where you have approved an automated remedy for that specific case. Otherwise it raises the item to the owner.
Client portal
See operational monitoring in your own Command Center
Sign in to the client portal to open the model built from your assessment — the roles configured for you, the modules and integrations they touch, and the stage your engagement is in.
No assessment yet? Start the Architecture Assessment. Already have a results link? Open your Command Center.
Next step
Define how operational monitoring should work in your operation
The Architecture Assessment maps your operating model and data reality, then documents the roles, scope and checkpoints for your build.